Shipping policy

Shipping

We aim to process and dispatch all orders within 1–2 business days after payment confirmation.

  • Delivery timelines may vary depending on your location.

  • Once your order is shipped, you will receive a tracking link via email or SMS/WhatsApp (if applicable).

  • Delivery delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control.

Exchange Policy

We do not offer returns or refunds on any products.

However, we offer an exchange under the following conditions:

  • Exchange requests must be raised within 3 days of receiving your order.

  • The product must be unused, unopened, and in its original condition.

  • The original product label, packaging, and invoice must be provided.

  • Products with damaged, missing, or altered labels/packaging are not eligible for exchange.

  • Exchanges are only applicable in cases such as:

    • Damaged product received.

    • Wrong product delivered.

    • Manufacturing defect.

Exchange Shipping Charges

  • The customer is responsible for the shipping cost of sending the product back to us.

  • We recommend using a trackable courier service, as we are not responsible for packages lost during transit.

Non-Exchangeable Items

The following are not eligible for exchange:

  • Opened or used products.

  • Products without the original label or packaging.

  • Products damaged due to misuse, improper storage, or handling after delivery.

  • Exchange requests made after 3 days of delivery.

How to Request an Exchange

To request an exchange, please contact our support team with:

  • Order Number

  • Reason for exchange

  • Clear photos or videos of the product and packaging

After verification, our team will provide the next steps for the exchange process.

Contact Us

If you have any questions regarding shipping or exchanges, please contact our customer support team through our website's Contact Us page or email us.